EMS Bureau
Our EMS Division is led by Bureau Chief Marc Doll.
Saint Charles Fire Department operates two ambulances which provide emergency medical care as well as transport. These units are staffed by two firefighters cross-trained as paramedics, and typically respond with other fire department units such as a fire engine or ladder truck. Many of the emergency medical calls we respond to require several individuals who fulfill different tasks on a call.
We also work closely with our friends at Saint Charles County Ambulance District (SCCAD), augmenting each other's services without overlapping service delivery. With two ambulance stations in the City of Saint Charles, the ambulance district plays an important role in the community.
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Ambulance Billing
The City of St. Charles Fire Department operates an Advanced Life Support (ALS) emergency medical service for its residents and visitors. Find information on fees, insurance, payments, and more.
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Hardship Request
The City of St. Charles abides by the contractual and legal obligations of health benefit plans to collect charges, co-payments, co-insurance, and deductible amounts owed by patients.
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Notice of Privacy Practices (PDF)
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.