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1. What is the Citizen Police Academy?
2. What topics are covered?
3. What is the purpose?
4. When is the academy?
5. Who can apply?

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1. Where should I place a carbon monoxide alarm?
2. I have heard that children may not hear smoke detectors while they are sleeping. Is this true?
3. My son came home from school today and said that we should be sleeping with our doors shut because it could give us an extra 15 minutes to escape if there is a fire. Is this true?
4. Where can I get information about home fire sprinkler systems?
5. Why does a fire truck respond with an ambulance for a medical call?
6. Why do I, as a city resident, pay for medical transport?
7. How much does the fire department cost me in taxes each year?
8. What is the difference between a fire department and a fire district?
9. Is the St. Charles Fire Department a department or a district?
10. Why do firefighters perform fire prevention inspections of commercial occupancies?
11. What do firefighters do when they are not fighting a fire?
12. Will the fire department provide a fire safety or disaster preparedness presentation to my business?
13. Do firefighters rescue cats stuck in trees?
14. Which way should I move if an emergency vehicle is approaching?
15. Is a storm warning siren meant to be heard from inside my home?

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1. What purpose do these guidelines serve?
2. How is appropriateness judged?
3. Who will judge the appropriateness?
4. What is the 19th Century Test?
5. What about advertising devices and sidewalk merchandising?
6. Where do I go for information if I am in doubt about what I’m doing or thinking of doing in regard to outside display?

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1. The recycling truck looks like the truck that picks up my trash; how do I know my recyclables don’t go to the landfill?
2. Where do my recyclables go?
3. Some jars seem to take a lot of resources to clean out for recycling, which seems wasteful; how clean do I need to get them?
4. Do lids need to go inside or outside of the recycle bin?

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1. How much does coverage cost?
2. How do I know if my house is covered?
3. How do I enroll in the program?
4. My house is inside the city limits but I have Missouri-American water, am I still covered?
5. My house is outside the city limits but I have City of St. Charles water, am I covered?
6. When did this program begin?
7. What is my water service line?
8. How do I know if I have a leak?
9. My water bill has skyrocketed, what do I do?
10. How much of the repair cost does the program cover?
11. Three bids, what’s that about?
12. Are my irrigation lines covered?
13. Can I opt out of the program?

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1. When did this program begin?
2. What is my sewer lateral?
3. How much does coverage cost?
4. How do I know if my house is covered?
5. How do I enroll in the program?
6. My house is outside the city limits but I pay my sewer bill to the City of St. Charles, am I covered?
7. Can I opt out of the program?
8. How much of the repair cost does the program cover?
9. Three bids, what’s that about?
10. My sewer is backing up and there is water on my basement floor, what do I do?
11. The plumber cabled my lateral and it’s working better, what now?

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1. Is this an official tax bill?
2. How was the assessed value of my property determined?
3. What factors determine my tax bill?
4. Where can I find a copy of my 2008 Assessment?

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1. Where do I pay or obtain information concerning my personal property or real estate taxes?

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1. Does a SCAT bus go to Mid Rivers Mall?
2. If I am going to dig in my yard, whom do I need to contact?
3. I have a streetlight out by my house, whom do I call?
4. Whom do I contact when I have a question relating to traffic?
5. Whom do I contact regarding snow removal?
6. Whom do I contact regarding regular maintenance issues such as pothole repairs, storm sewer repairs, and creek bank cleaning?