Staff Information

Forms
Most forms and individual employee benefit information can be found by logging into CBIZsolutions.

Consultants
CBIZ Benefits and Insurance Services
Eric File, Account Executive
Ph: 314-692-2249
Ph: 800-844-4510 (toll-free)
Carriers
Medical Insurance
Anthem Blue Cross and Blue Shield
Jami Rector, Account Manager
P.O. Box 14882
St. Louis, MO 63178
Ph: 314-923-5557
Ph: 800-490-6145 (member services)
Group Number: 00221146
Dental Insurance
Delta Dental
Ph: 314-656-3001 (member services)
Ph: 800-335-8266 (toll-free)
Group Number: 3730-1000
Vision Insurance
United Healthcare Vision
Ph: 800-638-3120 (customer service)
Voluntary Life & AD&D
The Hartford
Ph: 800-759-4503 (customer service and claims)
Long-Term Disability
The Hartford
Ph: 800-759-4503 (customer service and claims)
Flexible Spending Accounts
CBIZ Flex
Ph: 800-815-3023, ext. 4 (customer service)
Email
Employee Assistance Program (EAP)
Personal Assistance Services (PAS)
Ph: 800-356-0845
Who To Call
  • Claim questions: Carriers
  • ID cards / numbers: Carriers / CBIZ
  • General questions (designs and coverage): Carriers / CBIZ
  • Payroll issues / status change: City of St. Charles HR Department
Medical Claims
In regards to a medical claim, use the following information:
  • Contact Member Services
  • If issue is still unresolved, contact CBIZ at the number listed above